Our organization partook in a company-wide training few weeks ago hosted by a major partner. The training was a full day engagement with extended coverage of topics including cyber security to trend setting shifts occuring in the industry. It was an educational and informative seminar indeed. The day was filled with slides, videos, speakers, IT terminologies and endless acronyms. As we all know, there are no shortages of acronyms or industry terminologies in use. It runs abundant and sometimes wild out in the industry. Understandably, a handful of the attendees looked dazed and confused during the training as common and collective questions were about clarifying what a certain acronym or word meant.
Can you believe it? It’s already end of October! Shortly, you will have trick-or-treaters knocking on your front door. Children (and even adults) dressed in their creative costumes will fill the neighborhood with giggles, sweets, and surprises. Although Halloween is a festive event filled with traditional apple bobbing, gathering sweets, visiting haunted attractions, carving pumpkins, and frightening pranks, it is also a reminder of how frightful things can be.
After a grueling 162 games season and numerous post season pennant games, the world stage is about to unfold between the National league champion Los Angeles Dodgers and American league champion Houston Astros. The two formidable teams will face off for the 2017 World Series championship this week and stage an instant classic. But what is more impressive and remarkable are the exertions that each baseball team endures throughout the long season from training, coaching, strategizing, managing, traveling, all while operating effectively and collectively.
Do you remember your first Apple iPhone? I sure do. How can I forget the day Apple took my hard earned six hundred dollars in one easy swoop! But in retrospect, it felt like money well spent (I know it’s hard to believe, but I’ll explain in a bit). It was ridiculous to think a phone would cost six hundred dollars and even more absurd that people were willing to pay it (like me). I know what you may be thinking and probably Suze Orman would be up in arms about it. But here’s my take on a $600 phone and why it serves as a great example of understanding IT project ROI.
“You’ve reached company XYZ, please listen to the following menu…” You patiently listen and anxiously hope to hear the appropriate menu option. After selecting the menu option, you are then routed to another recording, only to find it’s not answer you’re looking for. So you go back to the ‘main menu’ and attempt again. After patiently waiting through the list of options (again), the frustration sets in gradually. You are fortunate enough to find the option to be redirected to a live representative…only to find yourself on an eternity hold.
If the aforementioned experience sounds familiar, you’re not alone. This is the most common greeting practice that large companies use to filter and manage incoming calls for its call centers. This tactic was developed for cost saving measures. Understandably, it would be a costly investment to hire and staff people to handle a very large customer base. However, from a business owner or an executive perspective, this poor customer process would be costly and ineffective.
“Alexa! What’s on my to do list?”, “set the house temperature to 78”, “how's the traffic this morning?”, “set the timer to 30 minutes”,“ turn on the living room lights.” - these are some of the casual and daily interactions I have with Alexa. It helps keep my day and activities on track with minimal effort. For those not familiar, Alexa is a digital personal assistant developed by Amazon, made popular by the Amazon Echo and the Amazon Echo Dot devices.
SAN JOSE, Calif., September 14, 2017— Super Micro Computer, Inc. (NASDAQ: SMCI), a global leader in enterprise computing, storage, and networking solutions and green computing technology, today announced the availability of a new all-flash NVMe™ (Non-Volatile Memory Express) 1U JBOF (Just a Bunch Of Flash) and 1U SuperServer with support for 32 hot-swap NVMe SSDs.
If you care about your personal credit, you may want to keep an eye on it for some time to come. As many may have heard, the dreadful fear of a mass data hacking happened. And this time, it puts previous hackings to shame. Equifax (one of three major credit bureaus) announced late last week (September 7, 2017) that approximately 143 million records of personal information including social security numbers, date of birth, home addresses, even driver license and credit card information have been compromised.
Have you ever wondered about predicting the future? I’m sure most of us have at one time. A classic movie (also one of my all-time favorite), “Back to the Future Part II,” shared an entertaining story of time travel and how a book with stats literally shaped the future. If you recall, Biff Tannen was the timeless bully in the movie. He (future-self) makes a daring visit to the 1950s in a time machine (via borrowed DoLorean) and gifts a sports almanac to his clueless (younger) self. Consequently, the almanac changes Biff’s fortune and the future of Hill Valley.
As many may have already seen or heard, Hurricane Harvey made landfall on Texas this past weekend. Our hearts go out to all the families and communities impacted by this awful path of destruction. The powerful storm has caused wide spread damage and biblical proportion flooding throughout southeast Texas practically shutting down cities and towns. In the light of the devastation, this unfortunate event has rekindled concerns amongst the business communities about its ability to recover from disasters.
Pop! An unnerving sound and a distinct whiff of metallic odor filled the room. I knew it was bad news even before assessing the situation. As I have feared, one of the server was toast. It was a good run for 6 years, but continuous internal upgrades and modifications have taken a toll. It could no longer keep up with the demands. Just like that, the server was laid to rest.
In today’s fast paced and well-informed world, customers are looking for immediate gratification. If your business can’t deliver top class customer service in timely manner, you are risking losing a customer and possibly the longevity of the business. From a business perspective, this can be a challenge for small and large companies alike. With social media and news traveling faster than any word of mouth can keep up with, companies can suffer critically with just one bad incident.
Lost among the clouds? You're not alone. In the industry, many have heard of ‘the cloud’ terminology in one form or another. Shockingly, from my personal encounters, numerous IT professionals could not explain it thoroughly. Only a handful were able to explain lucidly. Even then, they were not confident on how to apply the cloud terminology properly.
Hee-haw (gun smoke flaring and horses galloping)! The flamboyance of the traditional celebratory shouts of outlaws play in my head as they hold up a bank and make their getaway into the sunset leaving nothing but dust trail. This is how many of us remember old western movies and television shows portraying the typical bank robberies of the wild west.